The Right Structure. Finally!

This article forms part of the serialised republication of Panthers, Passion & Politics – The Roger Cowan Years.

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The structural compromise — two CEOs answering to a single board — had not resolved the underlying problems. If anything, it had deepened them. By the early 1980s, the consequences were becoming impossible to ignore — both on and off the field.

The Gibson years saw the Penrith football team continue its sad record of recent times. The club was putting major resources into building the new premises, and there was criticism that the team’s rugby league performance was a direct reflection of that spending.

In their 1992 book Bound for Glory, Greg Pritchard and Gary Lester tell of that period. They quote 1980-81 coach, Len Stacker, as saying that rugby league funds had been frozen before the 1981 season, although this has been disputed by Roger Cowan. Stacker also said he had been forced to bring in some ‘blokes from the bush’ to prop up the numbers. One of these bush blokes turned out to be Royce Simmons, the hero of Penrith’s first premiership and the city’s favourite son.

Also playing for Penrith at the time was Tim Sheens. He had finished 1982 with the club record for the number of games played (166) and was looking forward to the season. Gibson went off on his Kangaroo tour, telling Sheens he would talk to him when he came back.

When Gibson returned, Sheens went to his office to see him. Gibson told him that there was no point in even sitting down. The club had overspent and there was no room for Sheens, who was dropped from the team. Instead, they had signed Tony D’Arcy, a rugby union international, at almost twice the salary of Penrith’s highest paid player. D’Arcy was never to play a first-grade game for Penrith.

By the end of 1983, the football club reached its lowest level yet. It finished close to the bottom of the competition, it had only two players on contract for the following year, and it had no coach.

Even Royce Simmons has said he seriously considered leaving the club at the end of 1983. Community support had dropped along with the team’s performance, resulting in an income shortfall. An injection of funds was urgently needed, but the club was being held on a tight budget. The club under construction over on the Mulgoa Road property incurred significant cost  increases, causing anxious moments in management and at the bank.

The dismal prospects now facing the football team were enough to convince the Board. It finally voted to put rugby league back under the control of Roger Cowan. Gibson left soon after and successfully sued the club for wrongful dismissal. Keith Rhind, when he took the chairman’s seat, had formed a close friendship with Gibson but he would ultimately be instrumental in Gibson’s departure from the club.

 ‘It was one of the worst periods in my life’, he says, ‘and it still upsets me to think about it.’ 

When it came to the vote that would ultimately oust Charlie, it was four all and I had the casting vote. But I had been put in an impossible position. Whichever way I went, I was going to lose friends, but I knew that things couldn’t continue the way they were. I did what I believed was best for the club and voted to move the responsibility for rugby league to the licensed club management.

When it came to the vote that would ultimately oust Charlie, it was four all and I had the casting vote. But I had been put in an impossible position. Whichever way I went, I was going to lose friends, but I knew that things couldn’t continue the way they were. I did what I believed was best for the club and voted to move the responsibility for rugby league to the licensed club management.

The board decided that Cowan’s role would be expanded to include both the licensed club and the rugby league club, and his contract was changed again by mutual agreement. There would be one board of directors and one chief executive of the entire organisation.1 It was the model that Cowan had been advocating for so many years.

After a decade of advocating change, Cowan now had the chance to prove the model that he had recommended. But he had a massive job ahead of him. Three years of compromise had put the club into a weak position. It had money problems, no coach and hardly any players.

He attacked the problem using a tactic that had proved successful within the licensed club. The think-tank-style brainstorming sessions had produced many good ideas for the business, so he decided to carry it through in his new role.

At the end of 1983, he invited a large number of key stakeholders to attend workshops at the Club. The objective was to bring together the people who had an interest, or who would benefit from a successful, competitive rugby league team. There were directors and players, club officials and some former players, representatives from the media and local businesses, even some politicians. The junior league and school rugby league were also well represented. He told them they had to take ownership of the problems, and find solutions they could all support.2

The workshops were facilitated by Cowan. Despite the gloomy outlook, there was a great deal of enthusiasm and a commitment to succeed irrespective of obstacles.

Again, the results would be positive – this time for rugby league in the district.

There had never been a state or Australian representative player from the Penrith Junior District. Arising from the workshop, the Five by Five Committee was formed. Its goal was to develop five representative players in five years – and it succeeded.

The schools and junior league forged closer relationships, and ideas came up for a stronger junior competition. Profiles of coaches were drawn up. But the most important outcome was a greater feeling of ownership and sharing of the problems throughout the community.

Tim Sheens attended the workshops, but he had a family commitment and left early. Cowan says he had been most impressed by Sheens’ contribution to the workshops and by his strong sense of loyalty to Penrith. Much of the discussion had centred on the type of coach they would need. Sheens had presented strong ideas about coaching and players – and about club management.

It became clear to Cowan that Sheens would be the ideal coach for Penrith. When he discussed his thoughts with some close associates, he found that they had been equally impressed.

When Cowan contacted Sheens, he discovered he was too late. He and wife Rhonda were moving to North Queensland. They had sold their furniture and were ready to leave within days. Further meetings followed, including a momentous dinner with the couple. By the end of the night, both could see the opportunity.

Rhonda Sheens encouraged her husband to take up the challenge. It was a big decision for her — she had been looking forward to a move back to Queensland to be closer to her family. Tim Sheens became the first grade coach, and agreed to also take on some management duties, including recruitment of players.

In his first year, Penrith missed the play-offs by a whisker.  In 1985 Sheens guided the club to its first ever semi-final appearance.

For the following 15 years, the model stood firm. The board set all policy for the entire club including rugby league, and achieving that policy was the responsibility of one person, the CEO of the group. At times Cowan would take on the role of rugby league chief executive. He would have a manager looking after day-to-day issues, but be personally responsible for higher level decisions.

I really enjoyed that role, but when someone was doing a good job – Don Feltis and Mark Levy for instance – I promoted them to the top football position.

The reform had gone beyond the CEO and board — it now meant one management team working in harmony for the betterment of every part of Panthers. The catering manager was now just as likely to have input into rugby league strategies, as the rugby league CEO might have into staff motivation principles for the bars.

But even though Cowan had achieved the goal of ‘one board, one CEO’ at the end of 1983, the Board remained precariously balanced.

A spur of the moment decision by Cowan and Armstrong after a football game at the end of the 1984 season was enough to tip the balance, and almost put Hewett back in the chair. More importantly, it would put some events in motion that led to two police raids on Panthers.

The record books also show that from the time the model was implemented in 1984, there was a marked improvement on the rugby league side. In 1985 the first grade side made the semi-finals and in 1988, they lost a play-off for fifth place. In 1989 they made the finals. In 1990 they were grand finalists and in 1991 the Panthers won the trophy.

The success was not only on the scoreboard. A new sponsorship scheme with the Penrith Star newspaper began to ease the financial burden on the registered club. As the performance of the team improved, crowds began to pick up, which also had an impact on the bottom line.

Tim Sheens stayed until 1987, to be replaced by veteran coach, Ron Willey. Willey’s unorthodox methods led to unresolvable problems with the players, and Cowan negotiated a resignation settlement with him. In late 1989, Cowan and football chief executive Ross Gigg were able to recruit Phil Gould. Gould, who had begun his playing career with Panthers, had coached Canterbury to a premiership in 1988. After losing the grand final to Canberra in 1990, Gould steered the Panthers to their first premiership a year later.

In 1984, the same year that the new management model for rugby league was implemented, the club was opened in Mulgoa Road amid a fanfare of free publicity. It was a brand new model for licensed clubs, and it set the bar higher for the club industry. Both events were turning points for Panthers.

Although the new club opened in a blaze of favourable publicity, it had not been completed. The long delays in getting approvals and other factors beyond the club’s control contributed to a blow-out in the costs of construction. The main entertainment room was an empty shell until profits could be used to complete it. A large part of the car park was left unfinished.

Although the new club opened in a blaze of favourable publicity, it had not been completed. The long delays in getting approvals and other factors beyond the club’s control contributed to a blow-out in the costs of construction. The main entertainment room was an empty shell until profits could be used to complete it. A large part of the car park was left unfinished.

In the planning phases of the new complex, the concept of motel accommodation came up. It would fit neatly into the club’s objectives, but the costs blow-out forced it into the “deferred ideas” drawer.

However, the builder could also see the potential.  He made an offer to build a motel adjoining the new complex, and it was accepted. The agreement was that the club would sell the builder the required area of land for one dollar. The builder would then use the equity in that land to finance construction. Panthers would lease the motel back and manage it until it had the funds to purchase it. The Club had an option to purchase the motel and the land for the cost of construction, plus an agreed profit for the builder. The land would be part of that package and would be put back in at a one dollar value. It was a brilliant scheme, and it worked well for all the parties involved.3

The 54 room Panthers Motor Inn was completed in 1986, with 115 more rooms approved by the Board in 1988. The Club sold it – now 216 rooms – in 2006, for $28.5 million.4

Panthers barrister Terrence Lynch says that this transaction was one that DGR counsel, David Staehli, seized upon in the 41X inquiry, sure that at last he finally ‘had’ Roger Cowan. His hopes were dashed when Cowan was able to show exactly what had happened throughout the entire process.

The new rugby league regime brought the football club the successes that had eluded it for its first 17 years, including two premierships and several finals appearances. The new Panthers licensed club brought significant changes in management and structure, unprecedented growth, and the completion of assets that would ensure the security and cash flow of the organisation through some very difficult times.

But behind the scenes it was not all beer and skittles. John Hewett still carried a badly wounded ego. Cowan’s erstwhile friend and supporter, club patron Ron Mulock, was showing early signs of disapproval about the dramatic growth of the Club.

The football team was finally making its mark, and the business was showing the potential that would take it into the top 300 private companies. In the midst of the successes, trouble was simmering that would eventually bring Panthers and Cowan into their darkest periods.


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  1. This decision fundamentally changed the governance structure of Panthers and helped resolve a decade of conflict over the management of rugby league. For a more detailed explanation of why the “one board, one CEO” model became so important see Beyond the Book — Why One Board, One CEO.
    ↩︎
  2. Beyond the BookThe 1983 Strategic Reset explains how governance reform, the appointment of Tim Sheens and the Five by Five Committee formed part of a broader change in Panthers’ approach to football.
    ↩︎
  3. The arrangement was designed to overcome the club’s immediate financial constraints. The builder funded construction and accepted the development risk, while Panthers retained the right to acquire the completed motel and land at a pre-agreed future price.
    ↩︎
  4. The financial transactions around this part of the Mulgoa Road development would later be examined during the Temby 41X Inquiry where the legitimacy of the arrangement was able to be demonstrated. ↩︎

Part 20 · All Parts · Part 22

Commentary and Contributions

How Penrith P Panther Was Born

Beyond the Book — Commentary & Contributions

Contributor: Phil Morehead

Phil Morehead was a partner in Thomas Marsden Advertising the advertising agency and design studio that supported Panthers for many years. Phil also was a long-time active member and President of the Penrith Valley Chamber of Commerce. In this contribution he recalls how Penrith P Panther came into existence and became a recognisable community figure.

All images courtesy of Phil Morehead and Thomas Marsden Advertising.


I believe Penrith P. Panther was one of the first mascots to represent a rugby league team in Australia.

I am not sure of the exact year, but I think it was probably in the late 1970s. Ron Workman was the football manager at the time, and he was a little difficult to convince that a mascot would be a good promotional tool.

Years later, at a function, Ron took full credit for Penrith P.’s creation, saying it was an idea he picked up when they went to America on an excursion looking at promotional ideas. I think the cheer girls may have been one idea adapted from America, but Penrith P. was home birthed.

The idea came to me from watching Humphrey B. Bear with my young son

At the time I was doing Max Wright’s Kingswood advertising — new Holdens, used cars and later Viscount Caravans. Max financed the project as part of his advertising.

I negotiated with Stafford Bullen to supply free kids’ passes to Bullen’s Animal World and Warragamba African Lion Safari, which Penrith P. would distribute at home games. Panthers’ contribution was to allow Penrith P. to parade at half-time and give out the tickets.

At the first game, we had Penrith P. distributing the passes from the back of a Max Wright sign-written ute, driving around the inside perimeter of the ground.

It turned into a nightmare.

We also brought 2KA into the partnership and did various pranks at games, with Frank Ley calling them live and promoting Max Wright, Bullens and the others involved.

Most of it was contra. Effectively, all parties were building community goodwill while getting promotional value at the same time.

When Max Wright passed away, 2KA took over ownership of Penrith P., which I think soon came under the control of the football club.

Later, Penrith P. was discarded due to the intellectual property disputes between the ARL and Super League. During the Super League year (1997), Super League came up with Penelope Panther but the suit was too difficult for the person wearing it. When the NRL formed they financed the development of club mascots and Paws and Claws. Claws are still active.

But the O.G. was Penrith P. Panther.


Max’s Note: Reggie Rabbit, with help from TV star Don Lane, debuted for South Sydney at the 1968 Grand Final. Despite Reggie preceding Penrith P. by some years, Penrith P was still one of the first mascots to take the field in Australian Rugbu League.


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Related Themes

Culture · Growth · Innovation


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Major Player: Leo Armstrong

Leo Armstrong
Image Source: The Panthers: Men in Black

Murray Leo Armstrong

Director, Chairman Penrith Rugby League Club Ltd

Murray Leo Armstrong — Leo — was one of the most significant and well-respected figures in Panthers history. A distinguished World War II veteran, respected community leader and long-serving chairman, he helped guide Panthers through some of the most important and turbulent years in its development.

Leo Armstrong (2nd from left) and crew in front of Lancaster bomber G for George. On an “away” to Canberra, the 2003 Panthers squad visited the Australian War Memorial and were inspired by this photo and the story of Leo’s service. (Photo: Australian War Memorial)

Armstrong served on the Panthers board from 1980 and became chairman in 1984, following the unification of the licensed club and football club boards. He remained chairman until 2000, making him the longest-serving chairman in the club’s history.

His chairmanship spanned many of the defining events of the modern Panthers era, including the move to Mulgoa Road, the club’s first premiership in 1991, the Super League conflict, the transition to the NRL, and significant growth in both the football and licensed club operations.

Role in the Narrative

Leo Armstrong appears throughout the Panthers, Passion & Politics narrative as chairman during many of the events described in the Roger Cowan years.

His relationship with Roger Cowan was generally characterised by mutual respect and trust. Armstrong frequently found himself chairing the organisation through periods of intense debate, organisational change and external pressure. His calm demeanour and measured approach were important stabilising influences during some of the club’s most challenging periods.

He was also instrumental in supporting the unified governance model that ultimately transformed the management of Panthers.

Background

Born: 4 November 1922, Gayndah, Queensland
Died: 22 June 2015, North Parramatta, New South Wales

Military Service:
• Royal Australian Air Force, World War II
• Served with 460 Squadron RAAF
• Navigator, Bomb Aimer and Front Gunner
• Flew 32 operational missions over Europe
• Flew the final three missions aboard the famous Lancaster bomber G for George

Profession: Commonwealth Bank of Australia, retired (1984) as Manager of the Penrith Branch

Recognition by Panthers
• Life Membership, Penrith Panthers (1991)

Relevance to Events Described

Armstrong became chairman at a pivotal moment in Panthers history. The newly unified board had adopted a radically different management structure, the Mulgoa Road development was underway, and the football club was struggling both financially and competitively.

Throughout the following sixteen years, Armstrong chaired the organisation during a period of extraordinary transformation. Under his leadership, Panthers grew into one of Australia’s most successful licensed clubs while simultaneously establishing itself as a competitive force in first-grade rugby league.

His tenure was not without controversy. Board disputes, the Super League war, questions about governance and growing political tensions within the organisation all occurred during his chairmanship. Yet Armstrong’s personal dignity and steady leadership earned him widespread respect from many who worked with him.

For many involved with Panthers during this period, Leo Armstrong represented a style of leadership that was thoughtful, measured and deeply committed to both the club and the wider Penrith community.

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Related Themes:

Board Decisions · Governance · Growth


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Editorial Note

This profile is presented as contextual background.
Additional material may be introduced as the narrative progresses.


Looking Abroad — Bringing Stephenson and Ashurst to Penrith

In the winter of 1973, Penrith found itself searching for answers.

The club had entered the first-grade competition only six years earlier and was struggling badly. Results were poor, confidence was low and the future looked uncertain. The low point came when Manly-Warringah inflicted a humiliating 70–7 defeat on the Panthers. The result became part of club folklore and reinforced the belief that dramatic action was needed.

Penrith’s response was bold. Rather than look only within Australia, the club turned its attention to England.

Club president Wally Ward and director Bruce Welladsen travelled to England with a clear objective: find experienced players who could strengthen the team and help establish a culture of professionalism. Their first target was Bill Ashurst, one of Britain’s leading second-row forwards. Negotiations were successful and Penrith secured his signature for what was reported at the time as a record rugby league transfer fee. Contemporary reports noted that Penrith had committed more than $27,000 to secure Ashurst’s services.

But Penrith wanted more than a forward. They also wanted leadership.

While in England, Ward and Welladsen turned their attention to Mike Stephenson, captain of the English champions, Dewsbury. Stephenson later recalled receiving an unexpected approach while working on a building site in Yorkshire. A workmate shouted up a ladder asking whether he was Mike Stephenson. When he answered yes, he was told that visitors from Australia wanted to speak with him.

The meeting that followed would change the course of Stephenson’s career.

Ward and Welladsen outlined their vision for Penrith and offered Stephenson a long-term contract. At first he was uncertain. Penrith sat at the bottom of the premiership table and had just suffered one of the heaviest defeats in its history. Yet the honesty of the approach impressed him. Rather than paint an unrealistic picture, the Penrith representatives openly explained the club’s position and their plans for the future.

Stephenson later said that this honesty was one of the decisive factors in his decision. The club was struggling, but it had ambition. Just as importantly, it had a strong junior base and a growing district. He believed there was an opportunity to help build something meaningful rather than simply join an established powerhouse.

Penrith eventually secured Stephenson’s release after complex negotiations with Dewsbury. The reported transfer fee of almost $40,000 established a new benchmark and attracted national attention. The press described the signing as a record-breaking deal and evidence of Penrith’s determination to improve its fortunes.

The arrival of Ashurst and Stephenson generated enormous excitement. Two of Britain’s finest players were heading to Penrith. Expectations rose accordingly.

The results, however, were mixed. Despite the quality and commitment of both men, rugby league success remained elusive. Penrith finished with the wooden spoon in 1973 and continued to struggle for consistency. Yet the significance of the signings went beyond wins and losses. They demonstrated that Penrith was prepared to think differently, act boldly and invest in its future.

Those qualities would become recurring themes throughout the Roger Cowan years.


Related Topics


Related Themes

Football Club · Growth · Innovation


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The Iconic Panthers Scoreboard

The Panthers scoreboard became one of the most distinctive features of Penrith Stadium — or any rugby league ground at the time. Its origins can be traced to the club’s early think-tank culture.

In the early days of Penrith Rugby League Club, Roger Cowan used think-tanks to encourage participation and generate ideas for the club’s development.

According to Kevin McGrath, the unique scoreboard installed at Penrith Park in 1979-80 had its origins in one of those sessions.

An idea for creating a Luna Park style feature for the club entry was eventually re-imagined as a football scoreboard. The concept was developed further by the architects Dick-Smith Leffler & Gill, who drafted the concept.

Finally, that original idea was brought to life at the southern end of Penrith Park as an innovative scoreboard.

The scoreboard displayed the score of the Panthers game, as well as progress scores from other matches being played on the day. A score by the home team triggered a response from the structure — flashing eyes and a Panther’s roar marking the moment.

Over time, modifications were made as the structure aged and operational demands changed.

The iconic scoreboard had its operational flaws, as it aged there were many breakdowns and failures and eventually could not deliver what was required at a modern sporting stadium … but still it was loved by Panthers fans and visitors alike.

In 2013 it met a fate unbefitting of a trusted, if unreliable, friend:

This Facebook post is dated 4 March 2014, the photo (source unknown) was taken in 2013.

In 2013, the scoreboard was removed.

At the time, it was suggested that the structure had been carefully dismantled and placed into storage, with the possibility of future restoration. Other accounts indicated that it had instead been destroyed during the removal process.

Regardless of the circumstances, its disappearance marked the end of one of the most recognisable symbols of the Panthers experience.


Related Topics


Related Themes

Culture · Growth · Innovation


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The Think Tank Culture

This article forms part of the serialised republication of Panthers, Passion & Politics – The Roger Cowan Years.

Start · Reader’s Guide · All Parts


Focus groups — later formalised as Strategic Planning Groups — became a part of everyday life at Panthers. Glenn Matthews says the involvement of staff remains essential when Panthers considers major changes or redevelopment

Back in the early 70s, with a full-time staff numbering only 30, it already worked the same way. Kevin McGrath who started at Penrith Leagues a little after Roger Cowan, describes how it was then.

We used to have what they called think-ins or think-tanks. They started out once or twice a year, but pretty soon they were every three months. They would get groups of employees – someone from the bars, poker machines, a cleaner, an office person, one of the catering staff, and one of the directors – and put us all in a room together for a day. We had to sit there and come up with ideas that we thought could benefit the club. The ideas could be as weird and wonderful as we liked. Roger used to tell us the more way out, the better.

We had to work as a group, write the ideas down, throw them around, and come up with a list of a final few. Then they would pass the lists on to another similar group, to be discussed and modified again.

That’s an interesting comment, but is it true?

McGrath once jokingly told Cowan he was the biggest plagiarist of all time, because many of those ideas helped make the place what it is today. ‘But he was able to take those ideas and make them become reality.’

For example, one of McGrath’s suggestions was to make the front doors of the club a big open panther mouth – a la Luna Park. This went through the process and ended up as the scoreboard at Penrith Stadium.1

Penrith Stadium’s iconic “Panther” Scoreboard – this was a later modified version.

Keith Rhind says,

Roger was always working on ways to stay ahead of what other clubs were doing. I’m sure he used to stay awake at night thinking up new ideas. He once bet me that one of the groups could come up with more than 200 suggestions in a day. I didn’t believe it was possible, but I lost the bet.

Cowan used to take people out of their comfort zones, Rhind says,

The main purpose of the think-tanks was to give the staff confidence in themselves. When Roger first started, there were a lot of problems, and staff morale was very low. We had a lot of internal pilfering and other bad practices, and there was no real structure or systems. These groups got the staff involved, they began to work as a team, and feel they were a part of something when they came to work. And we were getting all these ideas as well.

Kevin McGrath says it made him feel good to be part of those groups. ‘I was only a cellarman, but in those think-ins, I was equal to any of those blokes.’

In the 70s, Random Breath Testing was introduced to NSW. There was great apprehension about the effects it would have on businesses selling alcohol.

At Panthers, however, the legislation had positive effects. The Club’s “think tank” culture enabled it to come up with strategies that would take it to another level of growth.

Two managers went to Victoria, where RBT had been introduced five years earlier. They researched its effects in Victoria and what hotels had done about it. On their returned a think tank involving a number of key staff. It lasted several hours, and about 150 suggestions were listed. Once the list was complete, the more crazy ones were eliminated. The remainder were grouped and analysed.

Because of this one piece of legislation, the seeds were sown for Panthers to broaden its marketing focus. Now it would include family activities, tourism, and greater emphasis on food. The session was probably one of the two most valuable think tanks ever held by the Club.

The other, in 1983, drove the transformation of rugby league in Penrith from its lowest point to an era of success.

What began as informal ‘think-ins’ had become one of the defining engines of Panthers’ growth.


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  1. The scoreboard became an iconic and much-loved feature of Penrith Stadium. It was removed in the early 2010s. For further context, see: https://pantherspassionpolitics.com/2026/06/02/the-iconic-panthers-scoreboard/. ↩︎

Part 15 · All Parts · Part 17

Commentary and Contributions

Culture — An Early Instance at Panthers

A removed section from the original Chapter 6: Building a Culture — by Accident and Design. This is Roger Cowan’s descirption of the culture of the licensed club in te early days.

The following reflection from Roger Cowan describes how elements of that culture were already taking shape in the early years — often without formal structure.

The importance of managing the culture arose out of the efforts to find better ways of managing Panthers after its rapid growth from 1984 on, and our difficulties coping with it.

Before that, whatever was happening in the culture was happening quite naturally with no thought of planning it. No matter who takes the position of CEO, the culture of the organisation will reflect many of that person’s values, behaviours and beliefs.

The one thing I believed in most strongly was that getting results required hard work and long hours. I think I probably went a little bit overboard, and the family paid the price. But I led the way and before long I had a management team prepared to give a lot of time to chasing the club’s goals.

Don Ellks, Leo Trevena and Bob Donaghy were the key drivers of the business in the early days, and they were prepared to put in whatever time was necessary to make sure they got things done. Leo left after a few years, but Don and Bob were linchpins for many years.

An interesting story shows how recruitment plays a part in building culture in a team. It concerns the promotion of Don Ellks. He came to Panthers as a casual barman, and it was not long before his qualities started to shine through. He was promoted to a supervisory position.

At that time Bob Donaghy and Leo Trevena were the club’s two assistant managers. We needed another assistant to help cover the long hours of operation and Don was suggested. But I was not sure whether he was the sort of person who could handle the hours. I did not want anyone on the management team who would crumble if asked to work long hours, sometimes for a seven-day week. We were a small club and there were a lot of demands.

I asked Bob and Leo to give Don a really tough roster for a couple of months to see how he would handle it. He came through with flying colours and was promoted to assistant manager – where he continued to shine for more than 25 years.

This is a good example of how a culture builds. By that time there were four of us leading the way and you might imagine that the expectations and beliefs of staff was that you would not get far in Panthers if you were not prepared to give a bit extra in time and effort. In those years none of us had ever heard of culture in a business sense but we were building one anyway.

There was another thing I learned in those early days. Most people are more comfortable when they know there are good controls in place. There was a lot of dishonesty in the culture before I arrived – people believing the game was to get what you could without getting caught.

As the controls started to take effect, employees would sometimes very privately give me the tip where something was still going wrong. The culture was changing. The honest people were starting to dominate. They knew that what was happening was wrong and wanted to do something about it, wanted to stop others from getting what they could.

Most people were willing to work together to make the club successful. All they needed was someone to show the way.

Later accounts from those who worked within the Club at the time reinforce this description of the early culture — particularly the expectation that staff would contribute beyond defined roles, and that leadership was demonstrated through action rather than hierarchy.


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Related Themes

Culture · Growth


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The Thomas Paynter Story

A removed section from the original Chapter 6: Building a Culture — by Accident and Design.

At the time of publication (2006), around 25 CEOs of clubs in NSW had spent their ‘formative’ career years at Panthers.

Thomas Paynter is one of those managers.

Now the CEO of Port Macquarie Panthers1, he started at Penrith in 1987, working in the bars, picking up glasses. As he began to work his way up, he was given a couple of opportunities early in the piece, which he says he ‘stuffed up’.

I was lucky enough to be given another chance, and I think that’s why I am here today.

Bathurst was the first of the Panthers amalgamations to be finalised. Paynter was sent there as caretaker for three months, but ended up staying a couple of years, before taking on the job at Port Panthers.

It was a huge learning curve for me. The culture of Penrith was really open. People did their job and knew what was expected of them. Coming into an organisation where there were no systems or procedures in place was very difficult. Everything at Bathurst had been quite dictatorial. People would come up and say, “Well, what should we do?”, and I would answer: “Well, what do YOU think you should do?”  I persevered, and a lot of those people picked up and ran with it.

Coming from the culture of Panthers — with its teams, and systems, that sense of natural ownership — and then walking into the other clubs was like stepping back in time.

Bathurst was a bit of a baptism of fire, especially once I knew I was staying. I had never dealt with a board before, never dealt with the community, or even outside suppliers.

But Roger puts very big shoes on people, so you wear them. The fact that Panthers, and Roger – believe that you can do it — you believe you can too.

Janette Hyde2 is the marketing manager of Port Macquarie Panthers. She is one of the original Port staff and has worked at the club for more than 20 years. Panthers amalgamated with the club in 2002. In a classic example of the way that a culture filters through an organisation, Hyde speaks about the management style of her boss, Thomas Paynter. Her words are almost an echo of the words he used to describe the Cowan management philosophy.

Thomas gets the best out of all of us, because he gives us autonomy, he allows us to grow and use our own initiative. He believes we can do it. Underneath the business thing, which is a very big part of it all, there’s also a strong sense of caring about people.

Thomas Paynter’s journey from bar staff at Penrith to CEO of Port Macquarie Panthers illustrates how the club’s culture of trust, responsibility and opportunity translated into leadership beyond the organisation.


Related Topics


Related Themes

Culture · Growth


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  1. Thomas left the Panthers organisation in November 2008. He spent a further four years in the club industry before moving into the insurance sector, where he has continued in specialist and leadership roles.
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  2. Janette Hyde retired from Panthers in 2011. She has continued to contribute to the Port Macquarie region through leadership roles in Business Port Macquarie and the Greater Port Macquarie Tourism Association, and was named 2019 Citizen of the Year. ↩︎

Culture — Pivotal to this Story … and the Club

This article forms part of the serialised republication of Panthers, Passion & Politics – The Roger Cowan Years.

Start · Reader’s Guide · All Parts


Evidence given by some of the Footy Five at the Temby Inquiry – and carried through in newspaper stories at the time – suggested that Roger Cowan had a dictatorship mentality. Some Cowan critics interviewed for this book echo that view.

‘Cowan always had yes-men on the boards’, they said. ‘He was used to getting his own way and resented anyone who questioned his proposals or ideas’.

That’s an interesting comment, but is it true?

It was April 1984 when the Club finally moved to its new home. It walked out the doors of Station Street as the Penrith Leagues Club, and into Mulgoa Road as Panthers. It had taken almost thirteen years to create the physical part of the vision, but other foundations of the Panthers world were being laid all the time.

As soon as a new CEO takes over, a transition begins from the old culture to a new one. A lot of the culture of an organisation develops naturally from the interactions between people. Some of it is driven as a part of the strategic planning. Culture is the unique combination of stories, beliefs, myths and experiences within an organisation that influence how people treat each other and how they expect to be treated.

Every organisation has a culture.

By the late 80s the culture of Panthers became a management project as they searched for better ways to manage the dramatic growth that had occurred.

The words “corporate culture” came to many people’s notice in New South Wales at the time of the Police Royal Commission in 1994. Justice James Wood found that the NSW police culture had been carried through from the senior level to new recruits in an ever-spinning wheel over many years. Because of this, it had been almost impossible to wipe it out, though many had tried.

The Panthers story proves that the theory also works on the other side of that equation. Once the basic elements of a strong, positive culture exist, it too spreads through all levels of the organisation – from the board through management to new employees. The culture at Panthers was resilient and protected by everyone — it has also spread into the broader world of club-land with those who left Panthers.

Bryn Miller is now the CEO of Merrylands RSL Club in Sydney’s west. He worked at the Penrith club through the seventies and eighties, moving up through the structure. His responsibilities included poker machine promotions, entertainment, duty management and managing the new water ski park.

After 14 years in the job, he believed he was ready for another opportunity, but still looks back fondly on his experience at Panthers.

At Panthers we had a very strong team culture. In this ongoing environment of team bonding, you start to believe that there’s nothing outside Panthers. Other people who have moved on have said the same. For a long time afterwards, when you’re talking about Panthers, you still say ‘we’.

 There was none of that feeling at other clubs where I worked. You went to work and you collected your pay. If you tried to be creative or do things differently, there was always somebody white-anting you, including the bosses above you. There was none of the structure or discipline that was normal practice at Panthers.

And it wasn’t that Roger went around ranting and raving. He trod quietly. I found some of the situations in those other clubs absolutely abhorrent. But it also taught me a lot.

People who come through Panthers are usually greeted with open arms when they apply for positions with other employers. The discipline that Miller spoke of, the ability to work as part of a team, the creativity, and the leadership skills make them an asset to any organisation.

Panthers’ amalgamations have been an extension of the whole process. Steve Van Zwieten is the General Manager of the Penrith site.1 He said amalgamations have allowed the company to retain many good people they may well have lost.

When top management positions are limited, and people have that drive and ambition, they will move on. Amalgamations allowed us to hang on to those people. We can move them out into our smaller clubs, where they can continue their growth – realise their potential.

‘It worked the other way too. When we went into those new clubs, we found a lot of good people out there, but often they had had no leadership. As we started to work with them and educate them to our systems and culture, we found many that began to flourish. We had stars rising from all over the place.

‘Growing people is certainly one of our strengths’, says Glenn Matthews. ‘You’ve only got to look at the number of club general managers out there that came through this organisation.’

Around 25 CEOs of clubs in NSW spent their ‘formative’ career years at Panthers. One example is Thomas Paynter, who progressed from bar staff at Penrith to CEO of Port Macquarie Panthers. His story is explored in a companion Beyond the Book article.

That culture had its roots in the early days, when employees were encouraged to believe in the importance of their own contribution to success. Some of the earliest examples can be seen in a removed section from the original manuscript, Culture — An Early Instance at Panthers.

Cowan says there was a strong spirit of helping each other, with less emphasis on seniority or status.

Kevin McGrath tells the story of the first big Sunday night show in the auditorium.

‘It was Col Joye, and the staff was just not prepared for the numbers. People came from everywhere. There were no tickets, it was first come, first served, and total chaos. We sent down for more staff, but it was still not enough, so we called Roger. He raced down and said, “OK, what do you want me to do?” We put him behind the bar working the till. We were his boss that night.’

McGrath says he’s worked in a lot of places, and the boss always says to you, ‘My door is always open’. But when it comes to the crunch, he said, it seldom is.

Roger’s door was always open. I had eight kids, and all you got back then was your wages and endowment. I was always getting into financial trouble. Every time I needed bailing out till payday – or help to pay a bill – Roger would help me out.

Glenn Matthews joined the organisation in 1984, and he confirms that the ‘open door’ really always was an open door. And he says as group GM, he continues that policy. ‘Although it’s not really policy’, he says. ’It’s more than that – it’s a culture, a philosophy that seems to have always been there.’

Matthews says not everybody is going to be successful working for Cowan.

If you’re the sort of person who can give yourself your own pats on the back, you’re fine. But if you expected that Roger was going to pat you on the back, well, that just wasn’t going to happen. He supported and encouraged you and showed his faith in you by letting you go off on tangents, and try new things, so you knew you were OK. But that doesn’t work for everybody.

I thrived in that environment anyway; I always knew if I was doing a good job. If I gave something to Roger that he thought needed more work, or wasn’t quite right, he would give it back to me. He was always constructive, never really critical. And I took on board what he said for the next time.

Bryn Miller agrees that there were few actual ‘pats on the back’ from Cowan, but he says they weren’t really needed.

When we started bringing in the big acts, and it was all going so well, he would present the latest figures at a meeting and make the comparisons. We didn’t need him to come out and say, “good job, guys” because we knew. I now have quite a big staff of my own, and I know that some people do need that kind of reinforcement in their work, but it was never really Roger’s style.

Recognition, at Panthers, was often implicit — built into results, trust, and responsibility.


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  1. Steven van Zwieten left Panthers in September 2007. ↩︎

Part 14 · All Parts · Part 16

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Building the Future, A Block at a Time

This article forms part of the serialised republication of Panthers, Passion & Politics – The Roger Cowan Years.

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Long before Mulgoa Road, the Club had already begun to adopt a deliberate approach to property.

From the time that Cowan took on the job, the Club’s philosophy was to invest in property that could support future development – even if it meant increasing debt.

In 1965 the Penrith Rugby League Club was boxed in on all sides. The main parking area for its customers was the Council Swimming Pool on the opposite side of Station Street, or on the streets nearby. The old clubhouse had been built in 1955 and provided facilities for a Boy’s Club. In 1963, a new clubhouse was completed next door, and the old building was dedicated to Boys Club Facilities.

By 1970, the Club needed a major extension, and the Boys Club building had to be demolished. It was replaced by the Police Youth Club, further North on Station Street, in a project funded, uniquely at the time, jointly by the Club and Penrith City Council.

From the time the Club had overcome its financial problems and secured a position in the first division rugby league competition, Cowan and the committee looked for solutions to a parking problem that could only become worse as business grew. The Club quietly began to buy the houses surrounding the site. When the strategy became known, two of the closest residents decided to dig their heels in and hold out for some absolutely extraordinary prices.

As the Club’s fortunes improved, management increasingly found itself paying premium prices for properties it wished to acquire. One five-acre property on the opposite side of Reserve Street would make an ideal car parking area. This and an adjacent property were on the market, but the owners were adamant they would not sell to the Club.

By this time Cowan had established the private family company, Phyro Holdings Pty Ltd.1 When that company made a lower — but still very reasonable — offer to the owners they happily accepted. After settlement, the properties were transferred to the Club at the same cost. Gradually, the Club acquired all the properties around it and on both sides of Reserve Street. Some houses along Station Street were also purchased and rented out until the land would be needed.2

In the late 60s, the Club had also purchased some holiday cabins at Bendalong, south of Nowra, for $25,000. The club sponsored an active fishing club at that time, and it was a popular venue for members looking for a subsidised holiday. A ballot was held each year to see who the lucky tenants over the Christmas holidays would be. That property was sold in the 1990s for $900,000.

Mulgoa Road was added to the property portfolio in 1971.

Even with the properties it had purchased, the Club was still boxed in and very limited in its potential for growth. Parking would always be a nightmare on this site and the use of the swimming pool carpark by the Club’s customers was causing conflict. It was in the middle of a residential area and noise complaints were building momentum. Long-term planning for this site would be difficult.

However, if all the properties were consolidated, it would be an ideal site for a shopping centre, and around 1978 there was interest from a developer. A price of $3.25 million was negotiated subject to council approval of a shopping centre and the consolidation of all the properties including some roads.3 That caused difficulties, lengthy delays, unforeseen charges and a lot of bitterness but it was finally achieved. At that time, the book value of the properties was less than $1 million and it was a good profit for the club.

But it all hinged on Council approval of a shopping centre. Cowan says the first response was an almost blunt: “no chance”.

More work, feasibilities, and growth forecasts eventually led to agreement for a major retailer — but no specialty shops.

However, shopping centres depend on specialty shops. Further negotiations led to a revised proposal, but the permitted mix remained too limited to be viable, and time was passing.

In the meantime, the developer was spending more money on buying neighbouring properties and updating plans and information for Council.Finally, the development application was approved, and the Club was paid. Within a few days the developer sold the site to another developer for $7 million. The other properties purchased by the developer would allow for a shopping centre quite a bit better than the one we had approved. Nearly four years had elapsed from the time the deal had been agreed. A relatively small annual appreciation would have added well over a million to the value of the Club’s portion. Long delays cost money. And we did not have the experience of developers who could see other ways of doing things for a better result.

The first developer certainly made a nice profit and, eventually, so did Panthers. However, the sequence of events gave rise to one of the enduring myths surrounding Cowan and later became one of the matters that prompted a police investigation.4

This willingness to think beyond conventional boundaries would continue to shape decisions — not just in land, but in how the Panthers brand evolved.


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  1. Phyro Holdings Pty Ltd becomes very important in this narrative. Phyro is derived from the names Phyllis and Roger.
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  2. One of these houses was 138 Station St, where the Cowan family lived from 1968-1972.
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  3. See Beyond the Book — Negotiation with Council — The Station St Road Closures.
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  4. The allegations arising frm these transactions are examined in Parts 22-25. ↩︎

Part 12 · All Parts · Part 14

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